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SAY WHAT YOU WANT: EXCELSIS
SPEECH SOLUTIONS
EXAMPLES FOR THE DEPLOYMENT OF SPEECH DIALOGUE
SOLUTIONS
With innovative speech dialogue systems, customers can be
provided with a higher level of service: independent of service times and
without having to wait in call queues information can be retrieved, orders can
be carried out and data can be imparted easily and conveniently, irrespective of
location. Telephone agents are relieved of routine calls and can therefore deal
with more challenging calls. Speech dialogues are structured in a
straightforward way. Speech systems understand slight deviations in
pronunciation, accents and can be multi-lingual.
DEMO VOICE PASSWORD
MANAGEMENT
Calls from employees with password reset requests are among
the most common requests to internal help desks. Through our speech based solution for password management, this request can be fully automated. Our voice password management solution uses just the caller’s voice as a unique characteristic for personal identification. Have a listen to the following sample dialogues which were developed as part of another Swiss speech portal project. The dialogues take into account the many languages spoken in Switzerland [German, French and Italian] as well as English and Swiss accents.
DEMO CUSTOMER SURVEY - STANDARD SOFTWARE
Automated customer surveys via speech
recognition allow for an easy generation, conduction and interpretation of
telephone-based surveys, e.g. customer satisfaction. Our standard software
offers numerous possibilities, such as yes/no-queries, voting, ranking,
etc.
DEMO FINANCE
The Finance Voice Portal is EXCELSIS’ industry
sector solution for financial service providers. This standard software is the
basis for individual solutions of financial service providers. Prominent users of this solution are UBS and
PostFinance. Heidi Fankhauser, PostFinance: "We are highly pleased with the
EXCELSIS software. This innovative project was very important for us and it was
not
only handled "in time", but also "in quality" and particularly "in
budget". EXCELSIS would always be our first choice."
DEMO INFORMATION SYSTEM: SWISS CABLECARS
Test our application live: From within Switzerland, dial 0900 11 0900 [CHF
0.50 per call, CHF 0.50 per minute], say "English" and give the name of a Swiss
ski resort to the system. Say "Arosa", for example. You will receive the latest
weather report as well as, in winter, information on all snow conditions and
conditions for winter sports in the Swiss skiing regions.
The solution is based on the voice portal platform by EXCELSIS. The platform
utilises technical standards like VoiceXML and J2EE. Further languages can be
added easily. The current solution has the German and French as well as the
English language installed. The system can understand different types of
pronunciations. Any number of further functions and announcements can be
integrated easily. EXCELSIS offers the solution both as a rental model with
outsourcing as well as a complete turnkey solution.
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