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EXCELSIS Auto Attendant
Automation or extension of the call center with natural speech call transfer and many other functions.
EXCELSIS Address Capture
Automation of address capture via speech, support of reverse lookup procedures, comprehensive tools for part
automation of manual post-processing.
EXCELSIS Address Validation
Quality management in the area of address quality, support of
all current automations incl. reverse lookup, outbound
mechanism with multimodal features incl. text messaging.
EXCELSIS Speaking Manual
Automation of hotline functions, natural speech navigation of electronic user manuals, assistance functions, functions for user guidance.
EXCELSIS Customer Survey
Automation of customer surveys, inbound and outbound suitable, all question types available [yes/no, selection
scales, rank scales, open questions], statistical summary.
EXCELSIS Password Management
Calls
from employees for password resets are some of the dominant requests to internal help desks. This request can be fully automated with our speech-based solution
for password management.
EXCELSIS Order Taking
Module for the automation of ordering processes, suitable for digital content or mail order, ordering of
information material.
EXCELSIS Speeder™
We have licensed our patented technology for speech portals with very large grammars as EXCELSIS Speeder™.
EXCELSIS Routing Configuration Interface [RCI]
The Routing Configuration Interface adapter by EXCELSIS® [RCI] allows for the
connection of arbitrary communication systems to the Intelligent Network by T-Com [a division of Deutsche Telekom].
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