|
Caller Experience 2.0:
Excelsis Launches Quality Initiative for Voice Portals
Extended Team of Experts for
Voice User Interface Design and Speech Technology
Stuttgart, Germany, 08.07.2008 - Excelsis Business Technology AG from
Stuttgart, leading provider of voice portals for customer services, today
announces the launch of the quality initiative "Caller Experience 2.0". With the
initiative the company introduces a new generation of high-value voice portals
that are characterized by the integration of innovative technologies and methods
in the fields of speech recognition, voice biometrics as well as speech dialog
design.
To answer the demanding requirements of companies Excelsis extended its
product and service team for voice user interface design and speech technology
with four more experts at the locations Stuttgart and Zurich. Under the
direction of Dr. Nils Herda the team brings in all new expertise from current
scientific research as well as industry projects for product and solution
development for customers. This will significantly upgrade the quality of voice
portal applications and allow for inspiring caller experiences. The initiative
Caller Experience 2.0 enables Excelsis’ current and future customers to use the
know-how and the superior expertise of the VUI-team.
"With the current extension in the field voice user interface design we now
have an international leading team of ten experts from the fields of computional
linguistics, phonetics and phonology, linguistics and cognition science and
human computer interaction," summarizes Dr. Nils Herda, Managing Director DACH.
In the field of phonetik and phonology Dr. Jörg Broggelwirth a proven expert
from SpinVox switches to Excelsis. SpinVox, located in Cambridge, Great Britain,
is deemed to be the leading company for voice recognition.
The team of the extended Excelsis VUI center will concentrate on exploiting
current cognitions from science and experience and incorporating those into the
software development. Most important: to satisfy the caller, new automation
concepts, the design of dialogs, speech and sound elements as well as
realisation options for natural language applications.
About Excelsis
Excelsis is internationally one of the leading suppliers of solutions for
self services based on voice and web portals. With software by Excelsis
companies from numerous branches automate their contact center processes.
Excelsis offers products and solutions for companies from the sectors of
banking, telecommunications, media, industry and trade, traffic and logistic as
well as intersectoral software for voice operated information systems, customer
management and help desk automation.
Customers include Cablecom, Deutsche Telekom, EnBW,
Medion, Orange, Siemens, Swisscom, UBS or Vattenfall, just to name a few.
Excelsis has partnerships with global technology suppliers and serves
numerous customers in currently more than 20 countries.
Contact
EXCELSIS Business Technology AG
Maria Widra
Wilhelmsplatz 8
70182
Stuttgart - Germany
Phone +49 711 6 20 30 425
maria.widra@excelsisnet.com
| 
