EXCELSIS chooses VoiceObjects technology for industry-specific voice solutions

VoiceObjects and EXCELSIS sign OEM agreement

Bergisch Gladbach/Stuttgart, 5.6.2007. VoiceObjects, a leading vendor of phone application servers for personalised self-service phone applications and EXCELSIS announced today that they have signed an extensive OEM agreement. The provider of speech portals and voice solutions will use VoiceObjects technology as its development and operating platform to provide industry-specific voice offerings for a wide range of different businesses.

Based on a "design once – deploy anywhere" architecture the VoiceObjects phone application server enables highly scalable, carrier-grade deployment and management of personalised, over-the-phone voice, video, text and web self-service applications. This ensures that the caller can directly manage a variety of regularly recurring procedures. As a result call centre staff have more time to focus on delivering individual consulting services.

"New business opportunities for developing innovative and industry-specific solutions are opened up to us by using the VoiceObjects phone application server," explains Christian Sauter, chairman of the board, EXCELSIS. "Now we are able to provide customers with a more flexible offering, while at the same time exploring new markets with customised call management systems. Moreover, VoiceObjects’ technological expertise also helps our customers to significantly shorten their development cycles."

"EXCELSIS has a complementary business strategy to VoiceObjects, making the company an ideal partner as we seek to extend our customer base," said Beatriz Infante, president and chief executive officer, VoiceObjects. "High-quality solutions from EXCELSIS enable companies to design personalized customer self-service experiences efficiently, delighting customers by optimizing the user experience."

Besides cross-industry solutions EXCELSIS is particularly well known as a vendor of speech portals for financial services, public authorities, transportation, utilities and Pay-TV organisations. With the VoiceObjects phone application server as the core technological component, EXCELSIS is now able to deliver maximum flexibility to its customers.

Furthermore, EXCELSIS customers will profit from an independent and open solution that runs on any VoiceXML platform allowing customers to easily upgrade or even migrate to another vendor without the need for rewriting a single line of code.

VoiceObjects recently announced VoiceObjects 7, which provides Media Platform Drivers for the latest versions of all major voice and text browsers – VoiceXML-based Interactive Voice Response [IVR] systems for voice as well as Unstructured Supplementary Service Data {USSD] -based browsers for text-based applications. Additionally, the award-winning solution also supports any mobile web browser based on XHTML 1.0.

About EXCELSIS

Across the globe, EXCELSIS is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers software especially for the sectors of banking, digital TV, transport, utilities, and trade as well as intersectional software for information systems, customer management and help desk automation. Companies from all sectors use EXCELSIS' software, thus lowering their costs and improving their service. 9Live, Cablecom, Deutsche Telekom, EnBW, Medion, Orange, Siemens, Swisscom, UBS and Vattenfall to name but a few examples are all customers.

EXCELSIS has partnerships with globally important technology suppliers and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore, Stuttgart, Sydney and Zurich.

About VoiceObjects

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective self-service phone portals, VoiceObjects enables organizations to personalize each caller’s experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world’s most sophisticated phone applications.

VoiceObjects’ award-winning phone application server software is used by leading companies including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif.

www.voiceobjects.com

Contact

EXCELSIS Business Technology AG
Lorena Bojens - Marketing
Wilhelmsplatz 8
70182 Stuttgart - Germany

Phone +49 711 6 20 30 113
lorena.bojens@excelsisnet.com

VoiceObjects GmbH
Sabine Winterkamp
Friedrich-Ebert-Straße
51429 Bergisch Gladbach - Germany

Phone +49 2204 845 142
swinterkamp@voiceobjects.com