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EXCELSIS Implements Outbound Speech Portal for Retail Expert
PEARL
EXCELSIS Wins Bid After Comprehensive Evaluation of its Software
Solution
Stuttgart, Germany, 10.10.2007. The leading provider for voice solutions,
EXCELSIS Business Technology AG, today announces it’s the winner of a tender by
PEARL Agency GmbH, a well-known retail expert in the computing field based in
Buggingen, Germany. After a comprehensive evaluation, EXCELSIS placed the best
proposal for a software solution to realize and implement a speech portal with
outbound functions for customer services.
EXCELSIS CEO Christian Sauter: "We appreciate this mandate very much. PEARL
Agency GmbH is a very dynamic and successful retailer in the computing field
with international activities. Our speech portal is one more component for
realising a highly efficient contact centre process."
Numerous reputable companies in trade and logistics apply EXCELSIS software.
For the company, trade and logictics is one of the fastest growing market
segments in addition to the fields of telecommunications, finance and media.
EXCELSIS provides solutions for leading companies such as Medion and Deutsche
Post.
With EXCELSIS software, companies are able to offer voice-operated customer
services to reduce costs and improve service. Solutions cover all areas of
modern voice automation. EXCELSIS concentrates on the development and
implementation of innovative voice-operated applications such as purchasing
systems, information portals and voice biometric solutions.
About PEARL
PEARL Group is a consortium of successful companies with focus on trade,
marketing and publishing. The activities of all subsidiaries [Germany, Austria,
Switzerland, France, USA and China] are mainly targeted at the computing market.
Due to the open structure within the group every company is able to adapt to the
national specifics, to act flexible within its field of activity but also to use
the multifaceted synergies within the large network. The ability to make
extremely quick decisions within the single companies and to a large extent
independent and engaged acting employees characterize PEARL as an outstanding
flexible and lean structured company network. All these factors allow the PEARL
Group, with just a few hundred employees, to make a considerable overall
turnover in the nine-digit Euro area.
PEARL expects best prices, highest quality without exception and, almost
importantly, boundless fairness. In return, PEARL is not only a customer, but a
consistent, competent and fair partner who works engaged for common objectives.
Millions of mail order customers in Europe enable PEARL
to market and establish products fast and targeted. PEARL catalogs in runs of
millions offer information about the wide range of products. Numerous prizes and honours by
trade journals for products or services prove highest possible quality and
successful press and public relations. With about 16 million software magazines
to be released Europe-wide, multiple distribution channels and further synergy
possibilities are available.
www.pearl.de
About EXCELSIS
EXCELSIS is one of the worldwide leading suppliers of standard application
software for speech systems. It enables companies from multiple sectors to
automate their call centers. Furthermore, EXCELSIS offers software especially
for the sectors of banking, digital TV, transport, suppliers, trade as well as
intersectional software for information systems, customer management and help
desk automation.
Companies from all sectors use EXCELSIS software, thus lowering costs [TCO]
and improving service. EXCELSIS customers include 9Live, the city of Augsburg,
Cablecom, Deutsche Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and
Vattenfall, to name a few examples.
EXCELSIS has partnerships with global technology suppliers such as
Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance, Intervoice and Telisma.
EXCELSIS employs over 100 staff in Stuttgart [Germany], Berne and Zurich
[Switzerland], Luxembourg, Singapore, and Sydney [Australia].
Contact
EXCELSIS Business Technology AG
Lorena Bojens -
Marketing
Wilhelmsplatz 8
70182 Stuttgart - Germany
Phone +49 711 6 20 30 113
lorena.bojens@excelsisnet.com
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