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World market leader for Call Center Software chooses
EXCELSIS
Genesys Telecommunications Laboratories and EXCELSIS establish
strategic partnership.
Stuttgart/Munich, 7.4.2006. Genesys, headquartered in Daly City, California,
USA entered into a wide ranging cooperation with EXCELSIS, the German-speaking
market leader for voice portal standard application software. By joining forces
and bundling products as well as expertise, both companies are able to deliver
groundbreaking solutions for innovative business models to their clients.
EXCELSIS' product portfolio consists of a broad set of VoiceXML based standard
application software for various lines of business and covers a broad set of
business processes.
The Genesys Voice Platform combines the Internet technology with voice self
service solutions, making the design and introduction of XML-based voice self
services as easy as the deployment of Internet processes. The solution supports
dynamic menu queries, personalized audio messages, database integration, call
forwarding and speech recording.
"The ability to employ our solutions using the world market leader's products
is of particular importance to our customers." states Christian Sauter, CEO of
the EXCELSIS Group. Furthermore, EXCELSIS' customers benefit from direct access
to the excellent support infrastructure of Genesys for mission critical
applications. In return, Genesys has access to all of EXCELSIS' speech products
and can therefore deliver solutions to its customers faster and with more
efficiency. This accounts in particular to solutions in the fields of
telecommunication, television and entertainment. "We benefit from EXCELSIS'
longtime experience in the field of standard product development for voice
portals and speech automation." says Michael-Maria Bommer, VP & Managing
Director DACH of Genesys.
About Genesys
Genesys, an Alcatel company, is 100 percent focused on software for contact
centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to
deliver interactions that drive better business. With 3,300 customers in 80
countries, Genesys directs more than 100 million customer interactions every
day. Genesys allows enterprises to achieve key business objectives by tying
together customer interactions, people and customer information in both
traditional telephony and IP environments. Sophisticated routing and reporting
across voice, e-mail, documents and Web interactions, coupled with integrated
self service, ensure that customers are quickly connected to the right resource
- the first time. Genesys solutions stop customer frustration and allow
enterprises to deliver superior customer satisfaction and improved business
results.
www.genesyslab.com
About EXCELSIS
EXCELSIS is one of the leading providers for standard application software
for voice solutions worldwide. With this software companies of all industries
automate their call centres. Among the EXCELSIS products are standard software
tools for banks, digital TV, transport and traffic, trade, utilities as well as
branch independent software for information systems, customer care and helpdesk
automation.
Companies of all industries use the EXCELSIS software and thereby reduce
their costs and improve their services. Among EXCELSIS’ circle of customers are:
9Live, Cablecom, Deutsche Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS
and Vattenfall.
EXCELSIS maintains partnerships to worldwide important technology providers
like Genesys, IBM, Nuance and Telisma. EXCELSIS engages more than 100 employees
and has offices in Berlin, Bern, Luxembourg, Singapore, Stuttgart, Sydney and
Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Burger – Head of
Marketing
Wilhelmsplatz 8
70182 Stuttgart – Germany
Phone +49 711 6 20 30 113
daniela.burger@excelsisnet.com
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