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EXCELSIS Speeder™ for
even speedier speech solutions
At the Call Center World 2006 EXCELSIS
will present speech applications that can handle very large grammars by using
patented technology for the first time.
Stuttgart, 25.1.2006. Companies want to
automate, reduce costs, improve service, increase revenue or realise entirely
new business models. For this purposes, EXCELSIS is the right contact. EXCELSIS
experts have put more than 100 man-years into the development of their software
for voice computers. EXCELSIS software belongs to the best that money can buy.
We have won numerous awards for our software, for instance we won the "service
worldchampion" award for our concept 0800-STUTTGART, a voice portal that was
developed within the context of the soccer world cup 2006 in Germany. In
October the traffic information system we developed for the Suisse Viasuisse won
the Voice Award in the category of "best value added
service".
Especially for multilingual systems and those
that can understand dialects, EXCELSIS has taken the lead. Very large grammars
are handled by the use of the patented technology of the EXCELSIS
Speeder™ .EXCELSIS Speeder™ belongs is based on a method that segments very
large grammars. Thereby grammars are intelligently split up on the basis of
probability distributions. This segmentation permits significantly faster
response times.
"Even though the technical requirements are
enormous, EXCELSIS Speeder™ allows for the implementation of systems that have
very short response times. Through this, user acceptance can be drastically
improved." states Christian Sauter, CEO of EXCLESIS.
In general, EXCELSIS software is developed by
the use of technical standards such as Java/J2EE and VoiceXML. Through this it
fully compliant to open standards, can therefore be extended without any limits
and runs on virtually all common infrastructures. All of the standard solutions
can easily be tailored to individual needs. These are the substantial advantages
for customers of EXCELSIS.
EXCELSIS customers make use of voice solutions
in order to improve their service level, be available around the clock, reduce
costs, increase customer loyalty and create a modern image. In addition to her
patented technology EXCELSIS presents selected voice portals for amongst others,
the public sector, financial service providers, retailers, the consumer goods
industry, the TV/sports/entertainment industry, telecommunications businesses as
well as the business areas of transportation & traffic and
utilities.
The Call Center World 2006 takes place for the
eight time from 13.-16.2.2006 at the Estrel Convention Center in Berlin. EXCELSIS’ stand is located in hall 1
and has the number B8. For additional information and to make an appointment
please visit www.excelsisnet.com.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard
application software for speech systems. By using this software, companies from
all sorts of sectors can automate their call centers. Furthermore, EXCELSIS
offers software especially for the sectors of banking, digital TV, transport,
suppliers, and trade as well as intersectoral software for information systems,
customer management and helpdesk automation.
Companies from all sectors use EXCELSIS's software, thus lowering their costs
and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche
Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but
a few examples, are all customers.
EXCELSIS has partnerships with globally important technology suppliers such
as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and
Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore,
Stuttgart, Sydney and Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Burger
– Head of Marketing
Wilhelmsplatz 8
70182 Stuttgart -
Germany
Phone +49 711 6 20 30 113
daniela.burger@excelsisnet.com
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