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Knowledge Management Systems learns to
speak
Arvato Bertelsmann AG subsidiary Empolis GmbH
trusts in EXCELSIS voice portals to provide an additional way of access to its
innovative knowledge management solutions
Stuttgart and Guetersloh, 1.12.2006. Stuttgart-based EXCELSIS Business
Technology AG and Arvato Bertelsmann AG subsidiary Empolis GmbH, situated in
Guetersloh, announce the integration of their respective core products. EXCELSIS
integrated her software for standard applications for speech systems with
Empolis’ leading solution for company-wide knowledge management.
Through this users of the knowledge management software can now make their
inquiries about company-wide data and knowledge bases by using natural language.
For the first time customers of Empolis can use their voice as the most natural
interface to computer systems for making highly complex queries.
"By speech-enabling Empolis’ professional solutions the fields of
applications are enhanced dramatically. Businesses profit from EXCELSIS’ and
Empolis’ bundled know-how and can also easily support mobile users." states
Christian Sauter, CEO of EXCELSIS.
"I was surprised how natural even a synthetic voice sounds within a voice
portal." remembers Carsten Preibisch, Head of Professional Services at Empolis
GmbH, who accompanied the pilot project for the integration of speech computers,
which was about intelligently solving problems with video-recorders.
About Empolis
Empolis, The Information Logistics Company, offers enterprise content and
knowledge management solutions for company-wide information-logistics and the
optimisation of business processes. More than 20 years of experience and
profound branch know-how form the basis of the software solutions for numerous
different applications.
Empolis is a subsidiary of Arvato AG, the international media and
communications service provider of Bertelsmann AG. Through this Empolis belongs
to a unique network of more than 270 companies in 37 countries. Among them are
leading printing shops, storage media manufacturers, logistics and IT service
providers. Empolis has more than 200 employees in Germany and Poland.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard
application software for speech systems. By using this software, companies from
all sorts of sectors can automate their call centers. Furthermore, EXCELSIS
offers software especially for the sectors of banking, digital TV, transport,
suppliers, and trade as well as intersectional software for information systems,
customer management and help desk automation.
Companies from all sectors use EXCELSIS's software, thus lowering their costs
and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche
Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but
a few examples, are all customers.
EXCELSIS has partnerships with globally important technology suppliers such
as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and
Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore,
Stuttgart, Sydney and Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Sauter - Head
of Marketing
Wilhelmsplatz 8
70182 Stuttgart - Germany
Phone +49 711 6 20 30 113
daniela.sauter@excelsisnet.com
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