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DaimlerChrysler issues mandate to EXCELSIS
The service portal for MercedesCard, the Mercedes-Benz customer
service programme, is implemented using EXCELSIS Software in fast time to
market.
Stuttgart, 11.10.2006. DaimlerCrysler AG issued a mandate to the
Stuttgart-based EXCELSIS Business Technology AG to implement a service portal
for MercedesCard holders. The portal is intended to augment existing interactive
information services. Especially business processes such as completing customer
surveys that replace annual membership fees, redeeming Mercedes-Benz RoadMiles
bonuses and ordering selected products from the MercedesCard-Journal are greatly
improved through secure and comfortable self-service access for card holders.
Rollout is planned seamlessly with all other existing Mercedes-Benz online
services.
The portal is developed based on cutting-edge technology, such as EXCELSIS’
high-efficiency Java frameworks. Using these frameworks, applications for both
spoken dialog [based on speech recognition] and web-based portals can be
developed in very short time to market, meeting highest security and
availability requirements. "The EXCELSIS proposal to our tender has
convinced us both economically and technically," according to Cornelia Bentel,
MercedesCard product manager at DaimlerChrysler. "The MC Online project is
an important milestone for us and DaimlerChrysler represents yet another key
customer deploying our superior technology," according to Frank Härdter,
Director at EXCELSIS.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard
application software for speech systems. By using this software, companies from
all sorts of sectors can automate their call centers. Furthermore, EXCELSIS
offers software especially for the sectors of banking, digital TV, transport,
suppliers, and trade as well as intersectional software for information systems,
customer management and help desk automation.
Companies from all sectors use EXCELSIS's software, thus lowering their costs
and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche
Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but
a few examples, are all customers.
EXCELSIS has partnerships with globally important technology suppliers such
as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and
Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore,
Stuttgart, Sydney and Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Sauter - Head
of Marketing
Wilhelmsplatz 8
70182 Stuttgart - Germany
Phone +49 711 6 20 30 113
daniela.sauter@excelsisnet.com
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