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EXCELSIS now member of the Call Center Forum Deutschland
EXCELSIS involved in the biggest platform of the call center industry
in Germany.
Stuttgart, 20.7.2006. EXCELSIS Business Technology AG has been a member of
Germany’s biggest platform of the call center industry since July 2006. The Call
Centre Forum functions as industry association and, with over 280 members,
provides the opportunity to exchange know-how and experience on a regional,
national and international level as well as to communicate its interests to the
public by way of extensive professional PR work. Among the members are leading
businesses of the retail, banking and insurance industry as well as of the
industry and service sector.
The Call Center Forum offers a wide range of support services in solving
problems and gives independent and competent advice as aid in the operational
implementation of new strategies. Consistent standards of the call center
industry are set by means of certificates in order to provide a basis for the
call center segment.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard application
software for speech systems. By using this software, companies from all
sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers
software especially for the sectors of banking, digital TV, transport, suppliers,
and trade as well as intersectional software for information systems, customer
management and help desk automation.
Companies from all sectors use EXCELSIS's software, thus lowering their costs
and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche
Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but
a few examples, are all customers.
EXCELSIS has partnerships with globally important technology suppliers such
as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and
Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore,
Stuttgart, Sydney and Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Burger
– Head of Marketing
Wilhelmsplatz 8
70182 Stuttgart -
Germany
Phone +49 711 6 20 30 113
daniela.burger@excelsisnet.com
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