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"Bonjour! Mat weem géift Dir gäeren
schwätzen?"
Automatic switchboard speaks
Lëtzebuergesch!
Luxembourg/Stuttgart, 12.6.2006 - EXCELSIS
extended its application for the automation of switchboards with a module
in Luxembourgian language. Thus, the enterprise is capable of adapting to
the special requirements of the economic location of Luxembourg. The
voice application is presented for the first time on 29.6.2006 at the "Contact Center
Automation 2006" forum in Luxembourg.
"Bonjour! Mat weem géift Dir gäeren schwätzen?" An example of a sentence the
caller will hear in the future of an electronic interlocutor. The EXCELSIS
Speech Framework, standard voice software makes it possible to understand
various languages and also dialects. If a caller selects the main number of an
enterprise, they will be transferred directly, by the fully automatic
switchboard to their desired interlocutor, on the basis of an intuitive
dialogue. "Of course the voice software does not only speak and recognize
Lëtzebuergesch, but many further languages and dialects", describes Christian
Sauter, CEO of EXCELSIS.
The fully automatic switchboard is the basis for further applications.
"Regardless of whether they are public service phone, timetable information in
the public transportation or a Track & Trace solutions in logistics, we can
help enterprises improve their services and lower their costs", adds Christian
Sauter.
At the "Contact Center Automation 2006" forum EXCELSIS will be unveiling this
new voice application for Luxembourg. Interested people can convince themselves
personally of the advantages of an automatic switchboard. The event is free of
charge and is organised by EXCELSIS together with its partner Telisma. The forum
will be taking place on 29.6.2006 from 3 pm to 5 pm at the Sofitel Hotel
Luxembourg Europe.
About EXCELSIS
Across the globe, EXCELSIS is one of the leading suppliers of standard
application software for speech systems. By using this software, companies from
all sorts of sectors can automate their call centers. Furthermore, EXCELSIS
offers software especially for the sectors of banking, digital TV, transport,
suppliers, and trade as well as intersectoral software for information systems,
customer management and helpdesk automation.
Companies from all sectors use EXCELSIS's software, thus lowering their costs
and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche
Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but
a few examples, are all customers.
EXCELSIS has partnerships with globally important technology suppliers such
as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and
Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore,
Stuttgart, Sydney and Zurich.
Contact
EXCELSIS Business Technology AG
Daniela Burger
– Head of Marketing
Wilhelmsplatz 8
70182 Stuttgart -
Germany
Phone +49 711 6 20 30 113
daniela.burger@excelsisnet.com
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