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PostFinance, Switzerland banks on Insonic for it’s Speech
Solutions
EXCELSIS subsidiary Insonic form consortium with Swisscom and
Voxpilot
Zürich, 21.9.2004. The EXCELSIS subsidiary Insonic has formed a consortium
with Swisscom and Voxpilot to develop an innovate four language speech dialog
solution for the Swiss PostFinance. Insonic is responsible for the development
of the software application. The solution makes use of the latest release of the
Insonic Speech Solutions Platform.
According to the press release from Swisscom: "In the future it will be even
easier for PostFinance’s over two million customers to request details of
account balances, transactions, stock prices over the telephone. […] More than
200,000 calls a month are expected. By 2005, customers having to press keys on
the telephone keypad will have become be a thing of the past. Customers can use
their own voice to request account details and financial information."
The speech application offers the caller the following functionality:
- Account Balance
- Details of the last 20 transactions
- Transfers
- Stock Prices
- Canceling lost and stolen Postcards
- Quick access to customer service for personal assistance
"The application is available to all customers of PostFinance and is
optimally aligned with their multi-distribution strategy. Access is via the
standard Business number at regular call prices and is protected from
unauthorized access via a PIN-Code. The information is available in four
languages [English, German, French and Italian]. PostFinance is the leader in
money transfers in Switzerland. More than 2 million customers profit from the
comprehensive product and services palette that PostFinance offers. Swisscom
Systems has been offering modern services in the development and maintenance of
speech applications since the beginning of 2004. Technologies such as Automatic
Speech Recognition [ASR] and Text to Speech [TTS] open up a multitude of
possible practical applications. These developments convinced PostFinance to
replace its existing telephone keypad based system. With the new speech
applications from Swisscom Sytems, PostFinance is offering their customers
simple and fast access to their account information. Improving usability is
expected to increase the associated customer satisfaction."
About Insonic
Insonic is one of the leading suppliers of speech recognition solutions in
the European market. Some of customers are UBS, General Electric Capital,
Cablecom, Orange, EnBW, Salzburger Verkehrsverbund [transports of the city of
Salzburg], Basler Verkehrsbetriebe [transports of the city of Basel] and the
Swiss football association. On the basis of the Insonic Speech Solutions
Platform [Java/J2EE/VoiceXML] Insonic delivers solutions for multi-lingual
dialog systems with a very high level of quality. Insonic, founded in 2001, is
based in Zurich and a 100% subsidiary of EXCELSIS Business Technology AG.
About EXCELSIS
EXCELSIS is one of the leading providers of highly secure low maintenance
transaction platforms, based on Java [J2EE] standards. These platforms are used,
for example, by banking institutions for Internet Banking and Brokerage, by
insurance corporations for customer service, by mobile telecommunications
providers for sales, and by high-tech companies in the area of high security
communications systems. Solutions powered by EXCELSIS can be found in more than
100 institutions worldwide, including SAP, DZ Bank International, HVB, LBBW,
Debitel, Telecash, Bankgesellschaft Berlin and United Overseas Insurance in
Singapore. EXCELSIS was founded in 1998 and currently has more than 100 software
developers and consultants working on customer projects. EXCELSIS has offices in
Stuttgart, Luxemburg, Singapore, Sydney and Zurich. The turnover in 2003 was 8.7
million Euro with and EBIT of approx. 3 million Euro. Profitable since its
formation, the company is privately owned and has its headquarters in
Stuttgart.
Kontakt
Insonic AG
Chula de Silva – CEO
Eibenstrasse 9
8045 Zürich -
Switzerland
EXCELSIS Business Technology AG
Christian Sauter –
CEO
Wilhelmsplatz 8
70182 Stuttgart – Germany
EXCELSIS Business Technology AG
Daniela Burger – Head of
Marketing
Wilhelmsplatz 8
70182 Stuttgart – Germany
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