MORE SERVICE AND CUSTOMER RETENTION FOR THE ENERGY SECTOR
The liberalisation of the market for energy providers has opened up new avenues but also created new general conditions. In order to ensure long-term customer retention, the services offered have to always be faster, more flexible, more comfortable, cheaper and more secure. Here automation of processes plays a major role, especially in call centers.
Successful businesses continuously verify their cost
structure and optimise their services and processes. Our standard software
offers various functions for businesses in the area of energy
provision:
>> Requests for product information
>>
Notification of meter readings and activation of services
>>
Malfunction and emergency notification
>> Query of invoices and
account information
>> Collection notification and payment history
control
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