SUCCESSFUL VOICE PORTALS ARE CAREFULLY PLANNED AND PREPARED

Automatic speech recognition, speech synthesis as well as speaker recognition software form the basis for our application software. We rely on products of world-leading manufacturers and optimise our software according to first class solutions.

>> We are a pioneer in VoiceXML hosting with experience since 2000.
>> More than 100 projects build up our wealth of experience - who offers more?
>> We work with open standards, such as UML, VoiceXML, J2EE, in all sectors.

PLAN

Building on our longstanding experience, we offer businesses individual and comprehensive consultation in the area of voice-guided telephone applications and call center [part-] automation.

In this sector, our consultants profit not only from experience spanning many years in the area of "professional services" [frontend & backend engineering, linguistics & phonetics and audio production], "platform operation and development" as well as product development, but also from the continuous knowledge transfer in the EXCELSIS-Partner-Pool: Our consultants are always on top of the current state of affairs through intensive cooperation with leading businesses in the speech recognition and telecommunications industry.

Use this advantage and, together with us, develop tailor-made voice solutions based on our standard software for your business. We accompany you beginning with a detailed analysis of the current situation continue with the conception of an optimisation solution to the complete development process, implementation and management of the speech application.

We particularly consult on:

• Preparation of DTMF migrations
• Identification and qualification of automation portals in call centers & tk-systems
• Voice user interface design & dialogue development
• Use case development and analysis
• Call-in auditing of speech applications
• Application of standard software and its adaptation
• Design & development of customer-specific automation solutions, system design, selection and set-up
• Project management & implementation of speech applications
• Testing & quality management
• Benchmarking of speech applications