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OUR COMPETENCIES IN THE AREA BUILD
LINGUISTICS
| >> | Preparation of the "persona" as the basis for dialogue design, texting and audio production; creation of the dialogue design |
| >> | Preparation of a detailed flow
of dialogue |
| >> | Testing this flow of dialogue with
the target group |
| >> | Formulation of the texts |
PHONETICS
| >> | Creation of grammars |
| >> | Improvement of grammars |
| >> | Testing of grammars |
| >> | Transcription |
| >> | Testing of transcriptions |
| >> | Comprehensive tools and checklists |
AUDIO PRODUCTION IN THE EXCELSIS SOUND
STUDIO
| >> | Narrator and sound designer
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| >> | Casting of new narrators |
| >> | Choosing the narrators based on the "persona" concept |
| >> | Narrator coaching |
| >> | Postproduction and optimisation of the recordings |
| >> | Creation of soundscapes [jingles, sounds, atmospheres] |
| >> | Format conversion of audio data |
TRAINING
| >> | Individual training and coaching |
| >> | Design of voice user interfaces |
| >> | Development of voice portals |
| >> | Administration of the applications and systems deployed |
| >> | Testing and tuning |
APPLICATION DEVELOPMENT
| >> | Adaptation/Customisation of standard software |
| >> | Analysis of customer systems |
| >> | Development of an integration concept |
| >> | Implementation of the dialogue flow in programme logic |
| >> | Integration of databases |
| >> | Testing of the application logic |
SYSTEM DEVELOPMENT
| >> | Creation of an architecture blueprint |
| >> | Deduction of the system design and hardware sizing |
| >> | Call center integration via CTI and ACD |
| >> | Integration of existing IT systems and applications |
| >> | Creation of operating instructions |
TESTING
| >> | Development of testing plans |
| >> | "Wizard-of-Oz" tests |
| >> | Detailed quality tests |
| >> | Polling the relevant users and statistically relevant analysis |
| >> | Organisation, execution and analysis of "usability tests"
[as a field test and test lab] |
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