The Voice User Interface (VUI) or Audio User Interface is the link to your self services. When it comes to user acceptance of a voice portal, the VUI is of extreme importance. After all, it is the listening experience that determines whether a voice application becomes a success. Therefore, you should address this topic with the appropriate attention.
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Our dialogs are designed by experienced computer linguists and perception psychologists.
We use our high tech sound studio for voice recordings, the production of music, sounds, audio logos, navigation signals and sound effects.
The whole package from a single source, based on a proven methodology, that's what we offer our partners and customers.
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We offer the following services:
LINGUISTICS
Detailed planning of the "persona" as the basis for dialog design, texting and audio production, as well as the creation of the dialog design itself
- Development of a detailed dialog flow
- Testing the dialog flow together with the target group
- Design of adequate texts that are adapted to callers
PHONETICS
- Development, test and optimisation of grammars
- Development and test of transcriptions
- Comprehensive tools and check lists
AUDIO PRODUCTION
- Coordination of speaker ("voice talent") and sound designer
- Casting of new speakers
- Selection of speakers depending on "persona" concept
- Coaching of speakers
- Post processing and optimisation of recordings
- Development of sound worlds (jingles, sound effects)
- Converting audio data to different formats
The term Natural Language Understanding (NLU) is generally understood as the ability of voice portals to understand a user speaking naturally. On the one hand, this is determined by the quality of the speech recogniser used and, on the other hand, by the dialog strategy chosen, the design of the dialog as well as the voice user interface design.
Multilingualism? Integrated. Dialects? No problem: Of course we support the requirements of our internationally operating customers regarding the multilingualism of our software. For instance, we have already realised a ten-language system; when it comes to systems that can "understand" dialects, we are market-leading. This is proven by our references in Switzerland and Austria.
How can a high level of user acceptance be ensured when designing a voice portal? Make use of a professional sound design for instance.
Contact us for sound examples:
Some of our customers prefer a celebrity voice as persona for their voice portal. We can conduct accordant audio recordings at our sound studio in Berlin. Read the interview with the German dubbing actress of Marilyn Monroe.
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