Companies who want to install a sophisticated solution for innovative customer services need a modern CRM methodology as well as a CRM system building on it.
The planning and implementation of a CRM solution can be a very demanding task. In order to carry it out successfully, our professional services department offers know-how of experts used to assist companies in their CRM projects and tasks. Our consultants specialise in strategic and operative questions.
Our senior consultants are experienced and have acquired broad knowledge from numerous customer projects in many different industries. They advise companies in the following fields:
- CRM methodology and professional consulting
- Requirement analysis
- Architecture consulting
- Product and system selection
- Project management
Our professional service team designed the CRM processes of several well-known, internationally operating customers. These companies benefit from our experience in the following areas:
- Administration of large data sets
- Controlling and management of complex multistage marketing campaigns; provision of all necessary tools and resources
- Multi-channel response management
- Analysis, scoring models, data mining, multivariate analyses and statistics
- Finding and eliminating data inconsistencies and wrong entries
- Data enrichment with inventory data, data refinement
- Duplicate cleansing by main data merging
- Supporting sales and marketing controlling
This is how Excelsis offers its CRM consulting services
- professional consulting by the day
- embedded into an implementation project at a fixed price
- as part of a full service offer within a Managed Service agreement
