We offer individual and comprehensive consulting services at all project stages, from analysis to technical consulting on specific questions.
Thereby, our customers benefit from the know-how our consultants bring in. Besides their experience from customer projects they are in constant contact with our development specialists and our partners.
You can use these facts to your own advantage, by concertedly developing customised self service solutions for your company with us. Our consulting team will back you up when it comes to analysing the current state in detail, conceptualising an optimised solution and developing, implementing and managing the solution.
We provide support especially for the following topics:
- ROI and TCO analysis
- Planning DTMF migrations
- Identifiying automation potentials in call centres
- Use Case development and analysis
- Call-in auditing of speech applications
- Use of standard software and its adaptation
- Design and development of customer-specific automation solutions
- System design, selection and configuration
- Testing and quality management
This is how Excelsis offers its consulting services
- professional consulting by the day
- embedded in an implementation project at a fixed price
- as consulting package with agreed results at a fixed price
