Excelsis self service applications and voice portals can be bought via hosting and within the "Software as a Service" model. This model brings along many advantages for small and large enterprises. Our platform grows in accordance with your requirements.

Set-up, operation and further development of an IVR and VoiceXML infrastructure can be a demanding and cost-intensive task. From a TCO perspective, the costs for one telephone line, including hardware and software, can easily add up to thousands of Euro. Installation, configuration and integration efforts will quickly take companies’ IT and TC specialists hundreds of hours.  Moreover efforts for operation and maintenance will grow continuously as requirements rise.

This is why we offer a hosting platform for the operation of voice portals since 2001. It was the first VoiceXML hosting platform in the German-speaking region. The platform fulfills typical requirements by our telecommunications customers ("carrier grade"). We use state of the art technology that complies with important industry standards, such as VoiceXML, MRCP or SIP. For these purposes we use, amongst others, products from Holly, Nuance and Voxeo as well as Asterisk as telephony platform.

An important advantage of our platform is the possibility to flexibly utilize infrastructure capacity for voice recognition, speech synthesis and voice biometrics, IVR and application server. As a result investing into hardware and software is not necessary for our customers and partners. We already took care of this. Depending on your needs you can rent the capacity that suits you, for instance a certain number of telephone lines or you flexibly use other pricing models.

Excelsis voice portals are used by small and large enterprises. Our customers can start with a single application and expand their voice portal gradually by adding further applications and eventually establishing large and company-wide portals. Our offer gives companies a very high level of flexibility. We support our customers during the planning phase through professional and technical consulting, so they can concentrate on their core competencies.

We offer the following pricing models:

These models are agreed by service and license agreements. In every contract we also agree on the following parameters:

Small and large enterprises use our SaaS and hosting for self service portals:

• Allmobility (Vodafone)
• BVG
• Cablecom
• CC Energie
• Clevertanken
• Colgate
• Congstar
• Daimler
• Deutsche Post
• DIT
• Fonic
• GE Money Bank
• IKEA
• Ilove
• Kabel Deutschland
• Lilly Pharma
• Marburger
• Medion
• Moneybookers
• O2 Services
• Sanvartis
• Swiss Football Association (SFV)
• Seilbahnen Schweiz
• Various public services
• Sunrise
• U-Serv
• Vattenfall
• Versicherungskammer
• VGN
• Wuestenrot & Württembergische
• ZMI

• No investments for infrastructure
• More than 50 standard applications available
• Optimize Capex and Opex
  
• No investments into know-how for operation and maintenance
• Flexibility for user acceptance testings of new voice portals
• Easy implementation of service level management
• Fewer project risks due to immediate availibility
• Flexible capacities and faster availability
• Compliance to operation and security requirements

• Carrier grade 24/7 operation and support
  
• Supports CTI - call center integration
  
• Supports DTMF, voice and voice biometrics
• Supports pre-recorded prompts and TTS or mixed models
• Supports telephony integration via PSTN or VoIP/SIP
• Enables inbound and outbound calls
• Supports web services, Java and http connectors
• Supports native integrations such as SAP, LDAP, Remedy etc.
• Platform capable of multitenancy
• VoiceXML Forum certified IVR platform
  
• Supports VoiceXML, MRCP, SIP, JEE, RTP, CCXML, SRGS and GRXML, SSML
• Multimodal communication with voice, DTMF, mobile web, IM, SMS, fax, USSD as well as special gateways for iPhone and other smartphones
• Supports BI reporting through interfaces to Business Objects, MicroStrategy and Cognos
• Supports web-based administration and realtime reporting
• Supports simple application hosting, more than 50 IVR platforms certified as target system
• Supports co-location with thousands of ports for overflow capacity
• Simplified application administration due to "hot redeploy" (updating applications without down times or manual distribution of files)
• Simplified application administration due to "hot restore" (reset applications back to a secured version)