To successfully control and refine voice portals, it is vital to have up-to-date, in-depth and relevant information on the behaviour of users and of the system.

We offer a powerful environment, called Analyzer, for rapidly and easily implementing any analysis needed. In addition to the Analyzer, we provide numerous standardised reports that can be used as templates in current business intelligence frameworks.

Administration and Maintenance-Reports

Channel and Driver Distribution
Cluster Efficiency
Cluster Efficiency Trend
Number of Recordings
Number of Sessions by Day
Number of Sessions by Hour of Day
Number of Sessions by Month
Number of Sessions by Weekday
Processing vs. Session Duration
Server Statistics
Session Partitioning Analysis
Top 20 Callers

Application Development and Tuning-Reports

Average Number of Sessions
Caller Exits by Input States
Caller Exits by Modules
Dialog Language
Dialog Language Trend
DTMF Fallback Analysis
Event Distribution
Events by Day
Exit Type Distribution
Exit Types Trend
Input State Frequency
Menu Navigation Analysis
Module Analysis
Recognition Quality
Recordings by Input State
Service Analysis
Service Chain Session Analysis
Service Deployment History
Session Duration Benchmark
Session Input State Analysis
Transition Types
Utterance Analysis (Voice, DTMF, Text)
Utterances by Input States
Voice vs. DTMF Input

Business and Caller Analysis-Reports

Business Task Completion Rates
Business Task Data
Business Task Session Analysis
Caller Frequency
Caller Loyalty
Channel Trend Analysis
Dialog Depth
Dominant Path Analysis
Early Drop-Off Analysis
Layer Usage Overview
Module Sequences
Module Sets
Session Details
Subsequence Analysis (Start - End) / (Start) / (End).
Top 20 Callers

We support the following business intelligence (BI) tools:

- Business Objects

- Cognos

- MicroStrategy