The secret of successful companies: happy customers. They leave the choice to their customers when it comes to choosing the channel to use for information requests and for ordering services. These customer-oriented companies have deployed a multichannel strategy and Excelsis provides the necessary technology and services.

The starting point for multichannel approaches is the finding that customers do not value communication media equally. Consequently they prefer different sales and service channels for particular situations. Intelligent multichannel strategies are customised to individual customer needs and therefore tap all possibilities for sales and customer service.

With the Excelsis Self Service Solution Architecture we pointedly support leading technologies, such as operating systems, data bases and web application servers as well as VoiceXML browsers and media platforms. Accordingly, Excelsis applications can be used via all important phone channels (voice, video, text and mobile web). By the use of mark up languages and standards we support different telephone channels, such as VoiceXML, HTML and USSD over media platforms.

• Mobile/Smartphone Apps
• Voice browser
• Text browser
• Mobile web browser

• VoiceXML for speech applications
• USSD for text-based applications
• XHTML for mobile web applications

• Instant messaging
• Web

The Roads and Transport Authority of the Emirate of Dubai uses a multichannel infrastructure for timetable information. Excelsis delivered a voice portal solution for the speech and SMS channel. In order to support all other channels, such as mobile web, Excelsis’ solution integrates with the platform from our partner Mentz.

Value-Added Service

Football scores via phone. A service of the Swiss Football Association SFV. Scores in numerous media such as internet and print. Moreover, dynamic and instant notification about the results from all Swiss leagues via SMS. The SMS subscription service can be configured and managed via voice portal.