Up to 50% of Help Desk inquiries are related to lost passwords. Many companies have security policies requiring that passwords are valid only for a limited period of time, sufficiently secure defined or both. Since employees usually have access to multiple applications, they have to remember an important number of passwords, even a small change in daily routine – such as illness or vacation – can result in a forgotten password.

This challenge can be solved without manual intervention or complicated work processes. All companies need is a single central service number for the Excelsis automatic password reset application, which builds on innovative speech recognition technologies.

What can be easier than using your own voice as a biometric indicator for personal identification. Every person's voiceprint is unique and can be used to unequivocally identify the speaker's identity with a large number of parameters. This technology is proven as well as easy and intuitive to use.

Introducing a speech enabled password reset solution can result in a significant efficiency jump for help desk centres. Password resets can be fully automated, leaving service agents free to deal with more time-intensive service requests. Experience during former projects showed that automated password reset and its related cost reduction can realize an extremely fast return on investment (ROI), often in less than a year.

Excelsis Voice Password Management is an out-of-the-box solution that is put into operation quickly and easily. It supports several languages and multitenancy.

• Extended service hours to 24/7
• Reduction of routine inquiries
• Supports wide range of operating systems and directories
  (XP, Win2K, NT, AIX, HP-UX, Linux, Active Directory, LDAP, Novell, IBM, SAP, Lotus Domino, Oracle, etc.)
• Can be configured easily and is remotely supported
• Runs on scalable high availability platform
• Attractive Return on Investment (ROI)
• Can be extended up to complete help desk solution
• Combination with numerous further Excelsis applications
• Uses state-of-the-art technology

More information on voice biometrics and speaker recognition will follow soon, as well on our related services.

"We are very satisfied with our new voice portal. Our customers and employees quickly accepted the solution. Now, our user help desk agents can once again concentrate on more complex and time consuming service tasks."

Jörg Lohmann, Product Manager Swisscom IT

Sascha Kuerten, Program Manager at Siemens IT Solutions and Services