We offer pre-packaged solutions and products for self service portals. These portals enable companies to automate services and business processes in call centres and contact centres.

Our products support multimodal communication via voice portals, IVR, SMS, web, mobile web, USSD and Instant Messaging. Like this our customers can implement clever and flexible automation strategies. These individual solutions aim at reducing costs, enhancing customer satisfaction and increasing sales.

Excelsis won the CyberOne Award competition, a hightech innovation award, made the first prize in the competition "Service World Champion" and was awarded with the IT innovation prize by the initiative for medium-sized businesses.

The renowned research company Frost + Sullivan rated Excelsis as best-in-class speech company in Europe and presented Excelsis with the 2009 EMEA Hosted IVR Services Market Product Line Strategy Award. The analysts were convinced by the effective utilisation of standards based product development and the convincing comments of our customers on our solutions.

• IVR Voice Portals Pre-Packaged Solutions

  Everything you need for a turnkey solution.

• IVR and Mobile Apps Standard and Customized

  Applications for voice portals and smartphones for numerous industries, call centres and help desks.

• Voice-Touch-Text
  Multi-Channel Solutions

  One infrastructure - all channels.

• Software-as-a-Service Hosting and ASP

  Operation of voice portals and multimodal portals hosted by Excelsis

• Clever innovations

  Special solutions for multimodal voice portals and self service portals.

• Infrastructure, software and systems

  We sell our partners' products - Nuance, Voxeo and others.

Excelsis is committed to comply with important standards such as the W3C standard VoiceXML, JEE or MRCP. Your advantages: independence, long-term investment protection, state of the art technology.

"For the Product Line Strategy Award in the Hosted IVR Services market in EMEA, Frost + Sullivan recognizes Excelsis Business Technology for the effective utilization of standards based development to create a complete suite of speech enabled products, and for demonstrated excellence in providing strong, accurate solutions in challenging environments."