With Excelsis self services solutions, retail companies and consumer goods manufacturers can optimize processes in service and sales through automation. End users benefit from improved accessibility, convenience and acceleration of underlying processes, whereas companies can save call centre and administration costs.
|
|
For more than 20 years, Medion AG has been operating a business model which satisfies customers and investors with its simplicity. The company offers a functional product in good quality, with irresistible design at an outstanding price-performance ratio. |
|
|
We are working for the business unit MEDIONmobile. Excelsis hosts a voice portal for fully automated processing of registration calls. Through a natural dialog, the voice portal application collects all relevant customer information for SIM card registration in highly secure systems. |
PEARL is Europe's largest mail-order company for computer software and related equipment.
 |
"With the Excelsis voice portal solution we added a further component for highly efficient processes to our contact centre. Our customers profit from a dramatically reduced waiting time." Sascha Barth, Service Centre Supervisor at PEARL |
Voice portal in customer service. Numerous functions and self services. Pre-qualification of callers and routing. Checking availability and stock, sophisticated persona design, high-tech solution including managed service.
Pewag International, a company with more than 600 years of history, relies on a clever iPhone app for customer service: multimedia-based mounting instructions for the snow chains pewag snox.
Marburger is one of the leading suppliers of wrist watch accessories. Direct sales network with over 200 points of sale, many of which as shop-in-shops. Application for sales representatives to track work time (Excelsis Hosting).
MercedesCard self service portal. Owners of MercedesCard can use numerous transaction and interaction services. Excelsis conceived and realized this self service application and runs the portal on its highly secure hosting platform.
