Logistics companies are operating in highly competitive markets. Successful companies concentrate on creating customer friendly and efficient service processes. Besides the internet, the telephone is a very important service channel. Our customers from the field of logistics use Excelsis voice portals and applications to optimize their service.
Tracing of international correspondence:
Deutsche Post AG is using the Excelsis track and trace application through a hosted voice portal.
Parcel booking:
DHL is using an Excelsis IVR application for its "speedbooking" and "autobooking” services.
