Our solutions are perfectly suited for the automation of typical business transactions of financial service providers. Examples are voice portals for caller authentication and self services such as telephone banking, brokerage and stock prices. Additionally, "agent minute savers" such as caller prequalification, call routing or callback management are successfully used by our customers to discharge call centres.
Besides the speech channel we are offering self services via SMS (mobile banking), web and mobile web.
Thanks to ten years of history in the IT environment of the financial industry we have substantial know-how for almost every type of bank and insurances, including their data centres. Our customers benefit from our outstanding experience and work with our consultants in their own projects, which is part of our consulting services.
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"It was the right decision to go with Excelsis for the development of our customer retention platform. The result is very convincing."
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"We are very satisfied with the application and the service by Excelsis. In the past five years the company ensured a very smooth operation." Ralf Wenzel, Vice President, Moneybookers London |
These financial services providers swell the ranks of our clients and use our products and services.
Self services for multimodal voice portals and webportals
- Mobile banking (SMS)
- Mobile payments
- Internet banking and brokerage
- Voice banking and voice brokerage
- Caller authentication with voice biometrics
Services
- Application support
- JEE software engineering
- Project management
- Consulting
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