Marburger Lederwaren: Time registration via speech portal
Excelsis delivers innovative hosting solution for fast and highly secure time registration
Stuttgart, 08/07/2009 – Sales force employees at Marburger Lederwaren can now use an Excelsis speech portal to register their working time. The Stuttgart based company was commissioned to realise a phone-based solution on the Excelsis VoiceXML hosting platform.
Marburger Lederwaren is a family-run business that operates approx. 200 shops at various large department stores, each of which is operated by a considerable number of personnel. Employees of Marburger Lederwaren wanting to conduct their time registration now call the speech portal. They are automatically identified and authorised via their calling line number [CLI] and personal identification number [PIN]. Afterwards, they can efficiently register with a single dialog step.
The speech portal is operated as a Software as a Service [SaaS] model on the Excelsis Hosting Platform. The platform complies with carrier grade requirements. It enables Marburger Lederwaren to operate the application without any investments into their own hardware infrastructure or software and to flexibly make use of telephony capacity and speech technology.
Security is ensured by redundant firewalls,telephony and internet lines, 128bit SSL encryption, connections to web servers via virtual private networks [VPN], a high availability data centre, ITIL-compliant service management and compliance to the IT-security catalogues of the German “Federal Office for Information Security“. Hence, the platform fulfils all requirements for the operation of business critical applications.
„The SaaS-model enabled Marburger Lederwaren to implement the speech portal in a very short period of time and without investments into own infrastructure.“ points out Christian Sauter, CEO of Excelsis.
About Marburger Lederwaren
Marburger is not only a high-quality watch strap manufacturer but a modern service provider as well. This range of products and services enables Marburger to prepare a service package which is individually tailored to a retail partner or a direct customer, depending on their specific requirements. In addition, Marburger has more than 150 While-You-Wait service locations throughout Germany.
About Excelsis
Excelsis is one of the internationally leading vendors of self service solutions based on voice and web portals. With our software, companies from different branches automate their contact centre processes. Excelsis delivers products and solutions for almost all industries including financial services, health care, telecommunications, media and entertainment, retailing, logistics and public transportation.
We work for companies such as Cablecom, Deutsche Telekom, Ikea, Medion, Orange, Siemens, Swisscom, UBS or Vattenfall. We are building partnerships with companies from the fields of technology, system integration and consulting.
Contact
Excelsis Business Technology AG
Maria Widra
Wilhelmsplatz 8
70182 Stuttgart
Phone +49 711 620 30 425
maria.widra@excelsisnet.com
Time registration by phone
Excelsis time registration is a voice portal solution conceived for companies who need an easy and fast way to record their employee's working time.
