Healthcare II: Lilly Pharma chooses Excelsis
Healthcare industry becomes relevant part of Excelsis‘ portfolio
Stuttgart, 06/07/2009 – Excelsis welcomes Lilly Pharma as her new customer. Lilly, based in Bad Homburg, Germany,is now relying on speech automation technology. With this new customer, Excelsis extends her market-leading position to the healthcare industry.
The healthcare industry’s market segments pharmaceuticals, health insurance, hospitals, medical services and mail-order pharmacies are important for the future growth of speech automation. As in other industries, companies can achieve better service, lower costs and higher profits by using innovative technology. There are numerous possible applications:
- Secure authentication of callers for hospitals
- Hotlines for customers, mail-orders and information
- Patient and customer surveys
- Prequalification and call-back management
- Registration and collection of data
- Telemonitoring
Excelsis offers the technical know-how, professional expertise and comprehensive experience in developing and operating voice portals. As a matter of fact, these voice portals are available as managed service when operated at the Excelsis hosting centre or can be purchased . Furthermore combinations of these two options are available.
About Lilly Pharma
Being one of the internationally leading pharmaceutical producers, Eli Lilly and Company relies on research and innovation. For more than 130 years Lilly, has been dedicated to technological progress in the healthcare industry. More than 40.000 employees work on research, production, distribution and marketing for modern pharmaceuticals for the treatment of diabetes, mental diseases, cancer or erectile dysfunction.
About Excelsis
Excelsis is one of the internationally leading vendors of self service solutions based on voice and web portals. With our software, companies from different branches automate their contact centre processes. Excelsis delivers products and solutions for almost all industries including financial services, health care, telecommunications, media and entertainment, retailing, logistics and public transportation.
We work for companies such as Cablecom, Deutsche Telekom, Ikea, Medion, Orange, Siemens, Swisscom, UBS or Vattenfall. We are building partnerships with companies from the fields of technology, system integration and consulting.
Contact
Excelsis Business Technology AG
Maria Widra
Wilhelmsplatz 8
70182 Stuttgart
Phone +49 711 620 30 425
maria.widra@excelsisnet.com
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