2009 EMEA Hosted IVR Services Market Product Line Strategy Award presented to Stuttgart‘s voice portal specialist
Stuttgart, 03/25/2009 – Excelsis was presented the 2009 EMEA Hosted IVR Services Market Product Line Strategy Award by Frost + Sullivan. Thereby, the analysts recognise the effective utilisation of standards based development to create superior solutions that meet the needs of the respective markets. With this award, the well-known consultancy in particular acknowledges Excelsis’ customer oriented business model and recently announced new customers including KabelBW and IKEA Germany as well as the Emirate of Dubai.
The Frost + Sullivan Award for Product Line Strategy is presented annually to a company that demonstrated exceptional insight into customer needs and optimised its product line by responding to market requirements concerning price, performance and quality. In his statement, Frost + Sullivan analyst Kunal Kakodkar points out the multilingualism of the applications, flexibility and cost advantages of the software components and the corporate hosting platform.
Furthermore Excelsis excelled the hosted IVR market in the fields of new product introductions, strategic positioning, ability to accommodate different market segments by repurposing technology, optimal enhancement of product offerings with value added services and strategic collaboration or acquisition of companies.
Excelsis offers innovative customised solutions on the basis of standard software and hereby is one of the internationally leading vendors of self services solutions based on speech technology. “Frost + Sullivan’s award validates our marketing and product line strategy”, states Christian Sauter, CEO of Excelsis. “We have always aimed at fully exploiting the possibilities of modern technology in order to provide innovative solutions and meet challenging customer requirements.”
About Frost + Sullivan
Frost + Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost + Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information please visit http://www.frost.com and http://www.awards.frost.com.
About Excelsis
Excelsis is one of the internationally leading vendors of self service solutions based on voice and web portals. With our software, companies from different branches automate their contact centre processes. Excelsis delivers products and solutions for almost all industries including financial services, health care, telecommunications, media and entertainment, retailing, logistics and public transportation.
We work for companies such as Cablecom, Deutsche Telekom, Ikea, Medion, Orange, Siemens, Swisscom, UBS or Vattenfall. We are building partnerships with companies from the fields of technology, system integration and consulting.
Contact
Excelsis Business Technology AG
Maria Widra
Wilhelmsplatz 8
70182 Stuttgart
Phone +49 711 620 30 425
maria.widra@excelsisnet.com
Frost + Sullivan Award: Best Speech Company in Europe!
We offer complete solutions and products for self service portals. With our self service portals, companies automate services and processes in their call centre and contact centre.
